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Privacy Policy

1. Introduction

 

Divers Frontiers (“we”, “our”, or “us”) is committed to protecting your personal information and handling it in a safe and responsible manner.

 

This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, submit forms, make inquiries, apply for courses, make bookings, rent equipment, or participate in our services.

2. Information We Collect

 

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Gender

  • Nationality

  • Address or accommodation details in Japan

  • Emergency contact details

  • Height, weight, and shoe size for rental equipment preparation

  • Diving certification details and diving experience, where applicable

  • Information submitted through inquiry forms, booking requests, course applications, and participation forms

  • Payment-related information, where required

  • Medical or health-related information provided through required diving documents, medical questionnaires, or physician clearance, where applicable

  • Photo and video permission preferences

 

Credit card payments are processed securely through third-party payment providers. Divers Frontiers does not store or have direct access to full credit card details.

3. How We Collect Information

 

We may collect personal information when you:

  • Submit a form through our website

  • Contact us by email or other communication methods

  • Apply for a course, fun diving trip, guided tour, or other diving activity

  • Make a booking or reservation

  • Complete required participation, certification, rental, or medical documents

  • Make a payment for our services

  • Communicate with us before, during, or after a service

4. How We Use Your Information

 

We use your personal information to:

  • Respond to inquiries

  • Process bookings, reservations, and course applications

  • Prepare diving services, guided tours, training, rental equipment, and customer support

  • Confirm eligibility, certification status, experience level, or course prerequisites

  • Support participant safety and emergency response where necessary

  • Coordinate with certification organizations such as PADI when required

  • Process payments and course material arrangements

  • Manage trip logistics, transportation, dive site arrangements, and participant communication

  • Comply with legal, regulatory, safety, and operational requirements

  • Improve our services and customer experience

5. Sharing of Information

 

We do not sell or rent your personal information.

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We may share information only when reasonably necessary with:

  • Divers Frontiers instructors, staff, or operational partners

  • Dive sites, facilities, or service providers where necessary for bookings or safety arrangements

  • Certification organizations such as PADI, where required for training, eLearning, or certification

  • Medical or emergency services, if necessary for participant safety

  • Payment service providers for payment processing

  • Legal or public authorities where required by law

 

Where personal information is shared, we will do so only to the extent necessary for the relevant purpose.

6. Photos & Videos

 

During diving activities, guided tours, courses, or other events, photos or videos may be taken.

 

We will not use identifiable images of participants for promotional purposes, such as our website, social media, YouTube, or marketing materials, without permission.

 

Participants may ask us not to use a photo or video of them, or request removal from future promotional use where reasonably possible.

7. Data Security

 

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

 

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

 

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Maintain appropriate business, safety, booking, and participation records

  • Meet legal, tax, regulatory, insurance, or certification-related obligations

  • Resolve inquiries, disputes, or operational matters

 

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.

9. Your Rights

 

Under applicable laws, you may have the right to request:

  • Access to your personal information

  • Correction of inaccurate or outdated information

  • Deletion of your personal information, where legally permitted

 

To make a request, please contact us using the details below.

10. Cookies & Website Usage

 

Our website may use cookies or similar technologies to improve user experience, analyze website performance, and support website functionality.

 

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Please note that some website features may not function properly if cookies are disabled.

11. Changes to This Policy

 

Divers Frontiers may update this Privacy Policy from time to time.

 

Any changes will be posted on this page, and the updated policy will take effect from the date of publication unless otherwise stated.

12. Contact Information

 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

 

Divers Frontiers
Email: info@diversfrontiers.com

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